Dear Customer

In line with our company policy of improving our service to our customers, our staff have worked hard to achieve the Quality Standard   ISO 9001:2008 and we are now proud to announce that we have achieved certification of the standard.

We as a company realise that our perception of the quality of our service is not always the same as our customer’s perception of our service and therefore we now need your help to let us know just how good our service really is.

Overleaf is a questionnaire which we would be grateful if you would complete and return to us marked for the attention of the Quality Manager.

We would like to assure you that all answers will be treated with the strictest of confidence.

Thank you for your assistance, the results will help us to improve our service to you, our valued customer.